FAQ

To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

Little Free Library

Are the items in the Little Free Library really free?

Yes, we encourage you to take the materials that you may read or watch. However, we do have a maximum of 3 items per day to ensure other residents have a chance to receive something.

City Hall

What hours is City Hall open?

City Hall is open from 8am - 5pm daily.

Application Process

I am interested in applying for a job with the City of Austin, what do I do?

You will need to fill out an application if available.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Austin hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

Council

How do I know which Council Member to contact?

Please see the attached map on this page under "Relevant Documents".

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Inspections

Do I have to have a fire inspection before I open my business?

Yes, Please contact the Fire Chief to schedule an inspection.

How do I schedule a Fire Inspection?

Find the contact info for the Fire Chief on this page.

Sanitation

When are the garbage collection days for my street?

The East side of the Railroad tracks (Orchard, Shadow Creek, Quapaw, etc). is on Tuesdays. The West side of the RailRoad tracks (Hwy 367, Weathering, Cross Creek, Austin Village, etc) is on Wednesdays. Please have your garbage out by 7am.

My garbage can is damaged, what do I do?

Please contact the Austin City Hall at 501-941-2648 (Water Dept. Option). We will make sure we repair or replace your can.

Not all of my garbage is getting dumped out of the can, why is that?

It is possible that when the truck grabs the garbage can that it pinches the can, not allowing the can to fully be emptied. Try turning your can sideways. If the problem continues please contact the City Hall.

Public Works Department

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

The Austin City Hall at 3181 HWY 367 North.