FAQ

Are the items in the Little Free Library really free?

Yes, we encourage you to take the materials that you may read or watch. However, we do have a maximum of 3 items per day to ensure other residents have a chance to receive something.

I am interested in applying for a job with the City of Austin, what do I do?

You will need to fill out an application if available.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Austin hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

How do I know which Council Member to contact?

Please see the attached map on this page under "Relevant Documents".

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Why do I have a previous balance when I know I sent in my payment?

Why is my water discolored?

Do I have to have a fire inspection before I open my business?

Yes, Please contact the Fire Chief to schedule an inspection.

How do I schedule a Fire Inspection?

Find the contact info for the Fire Chief on this page.

How do I report a non-emergency incident and/or speak to an Austin Police Officer?

The Austin Police Department, along with the majority of other cities in Lonoke County, are dispatched through the Lonoke County Sheriff's Office Communications Center. To report a non-emergency incident or to request that an Austin Police Officer contact you, please contact the LCSO non-emergency line at (501) 676-3000. For emergencies, please use 911. 

How do I get a copy of my accident or incident report?

Individuals may obtain a copy of an accident or incident report in person at the Austin City Hall. There is a $10 charge for all reports. 

How do I pay a citation?

The Austin District Court allows online payment for citations to be paid at: https://pay.arcourts.gov/pay/. For more information regarding the Austin District Court, inlcuding contact information for the Court Clerk, please Click Here. 

As a part-time officer, will I be expected to work weekends?

As a part-time officer with the Austin Police Department, applicants should be available to work primarily on weekends.

When are the garbage collection days for my street?

The East side of the Railroad tracks (Orchard, Shadow Creek, Quapaw, etc). is on Tuesdays. The West side of the RailRoad tracks (Hwy 367, Weathering, Cross Creek, Austin Village, etc) is on Wednesdays. Please have your garbage out by 7am.

My garbage can is damaged, what do I do?

Please contact the Austin City Hall at 501-941-2648 (Water Dept. Option). We will make sure we repair or replace your can.

Not all of my garbage is getting dumped out of the can, why is that?

It is possible that when the truck grabs the garbage can that it pinches the can, not allowing the can to fully be emptied. Try turning your can sideways. If the problem continues please contact the City Hall.

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

The Austin City Hall at 3181 HWY 367 North.