Public Works Department

At the City of Austin, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.  Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!


Current employees

Chris Nelson - Superintendent

Randy Mckenzie - Office Admin

Venessa Doss - Water Office

Andrew Whitworth - Foreman

Carson Morris - Crewman

Nick Jones - Crewman



To Report Water, Sewer and Street Department problems click here...

Contact Info

Randy Mckenzie
Office Manager
3181 Hwy 367 N.

Venessa Doss
Water Assistant
501 941-2648

Chris Nelson
Public Works Superintendent
PO BOX 129
501 941-2648

Frequently Asked Questions

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.