Water Rates & Policies

Our Mission

At Austin Water Works, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.


Listed below, you will find the City of Austin current water rates and policies. If you do not find the information you need, please contact our office and we will provide it for you. 

Should you experience a problem with your water, please call the phone numbers provided. We will do everything possible to locate the problem with your water.


Austin Water bills will include a $.40 fee beginning with August 1, 2019 billing cycle.  The State Law AR House Bill 1737 can be located on this page.  See also Safe Drinking Water Act.